Terms & Conditions
These terms and conditions outline the rules and regulations for using the Cap and Gown website, located at shop.capandgown.au. By accessing this website, we assume you accept these terms and conditions. Do not continue to use Cap and Gown if you do not agree to all of the terms and conditions stated on this page.
1. Introduction
These Terms of Supply govern all purchases made by customers on the Cap and Gown website. By placing an order, you agree to be bound by these terms. Our Privacy Policy, Cookie Policy, and Website Terms of Use are also applicable when using the site and submitting personal information.
2. Supplier Information
Unless otherwise stated on the website, Cap and Gown is the supplier of all products sold on this site. Our company registration number is ABN 85 663 717 404 (Laxhan Pty Ltd), and our registered office is located at Suite 101, Level 10, 420 Pitt Street, Sydney, NSW 2000.
3. Products and Services
We take reasonable steps to ensure that all product details (such as descriptions, images, sizes, and availability) are accurate. However, product colors, textures, and appearances may vary slightly depending on your display settings. Product sizes and weights are provided as guides only and may differ slightly in reality.
- Product Availability: Products are subject to availability. If we are unable to supply a product due to stock issues or discontinuation, we will notify you via email and offer an alternative or a refund.
4. Ordering Process
Orders can be placed through our website by following the on-screen instructions:
- Order Confirmation: After placing your order, you will receive an email confirming receipt of your order. This email does not mean your order has been accepted.
- Acceptance of Order: Your order will be considered accepted once it is dispatched, and you will receive a confirmation email with shipping details. We reserve the right to reject any order, including but not limited to cases where pricing errors or stock shortages occur.
5. Pricing & Payment
All prices listed on the website are in AUD and include GST, unless stated otherwise. Prices are subject to change at any time but will not affect orders already placed and accepted.
- Payment Methods: We accept all major credit/Debit cards. Full payment is required at the time of placing an order.
6. Delivery Information
- Shipping: We deliver to [Australia] via our trusted delivery partners. Delivery charges and estimated timescales are provided at checkout and may vary depending on your location.
- Risk of Loss: Products are at your risk from the time of delivery. Ownership passes to you upon full payment and delivery.
7. Returns and Refunds
If you are not completely satisfied with your purchase, you may return products in accordance with the following terms:
- Cooling-Off Period: You have the right to cancel your purchase within 14 days from the day after you receive the goods. To cancel your order, you must notify us in writing or via email within this time frame.
- Return Conditions: Other products can be exchanged or returned, provided they are unused, in their original packaging, and in a saleable condition. However, embroidered items cannot be exchanged or refunded unless the fault lies with Cap and Gown Embroidery Specialists. Return shipping costs are your responsibility unless the product is faulty or incorrectly supplied.
- Sizing Errors:
- Customer Responsibility for Size Selection:
- It is the customer’s responsibility to carefully review the size chart and choose the appropriate size when placing an order. If you have any doubts, please contact our support team for assistance before completing your purchase.
- Incorrect Size Orders & Exchanges:
- If the incorrect size is selected by the customer and the item has already been dispatched, we are happy to assist with an exchange. However:
- Return Shipping: The customer will be responsible for all return shipping costs to send the item back to us.
- Re-shipping Charges: Once the returned item is received and inspected, the customer will be liable for any additional shipping fees for sending the correct size.
Note: Embroidered items cannot be exchanged or refunded unless the issue is a fault caused by Cap and Gown Embroidery Specialists.
- If the incorrect size is selected by the customer and the item has already been dispatched, we are happy to assist with an exchange. However:
- Item Condition for Exchanges:
- To be eligible for an exchange, the item must be in its original, unworn, and unused condition with all tags and packaging intact.
- Any items that show signs of wear or damage will not be accepted for exchange.
Note: Embroidered items cannot be exchanged or refunded unless the issue is a fault caused by Cap and Gown Embroidery Specialists.
- Non-Refundable Shipping Costs:
- Please note that initial shipping charges are non-refundable.
- Processing Time:
- Exchanges are processed within 7 business days after receiving the returned item. We will notify you via email once your exchange is shipped.
- Customer Responsibility for Size Selection:
- Refunds: We will process refunds within 14 days of receiving the returned product, using the original payment method. Shipping fees are non-refundable unless the return is due to our error.
8. Cancellations and Changes
- Order Changes: If you wish to amend your order, please contact us as soon as possible. Once dispatched, changes may not be possible.
- Cancellations: You can cancel your order at any point before it has been dispatched. If the order has already been dispatched, you must follow the return procedure outlined above.
9. Warranty & Faulty Goods
We are committed to providing high-quality products. If a product is faulty or does not meet the description on our site, you may be entitled to a replacement, repair, or refund as per your legal rights.
- Reporting Faults: Please report any faults or defects as soon as possible after receipt of the goods. We may ask you to return the product for inspection, and we will cover reasonable shipping costs for faulty items.
10. Limitation of Liability
Cap and Gown is not liable for any indirect or consequential loss arising out of or in connection with the use of the products or services offered, except where such liability is mandatory under applicable law.
- Force Majeure: We are not responsible for delays or failure to perform any obligations due to events beyond our reasonable control, such as natural disasters, strikes, or technical issues.
11. Privacy Policy
Your use of this website is governed by our Privacy Policy, which details how we collect, use, and protect your personal information.
12. Intellectual Property
All content, logos, trademarks, and other intellectual property on the website are owned by or licensed to Cap and Gown. You may not reproduce or distribute any part of the website for commercial purposes without our express written consent.
13. Governing Law
These terms and conditions are governed by the laws of New South Wales / Australia, and any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.
14. Amendments to Terms
We reserve the right to modify these terms and conditions at any time. Any changes will be posted on the website, and continued use of the website signifies acceptance of the updated terms.